How it works
To avoid single-use packaging, Lock’O’Loop relies on a circular system. Products are sold in jars, others in bags, tins or without packaging. Some of these containers are meant to be returned (to be refilled at Lock’O’Loop) or kept by the customer for ulterior use.
Fill your basket with our products
Go to the shop page to check our catalog.
To start adding items to your basket, you first need to create an account. Don’t worry, we ask for minimal information.
On top of the product price, you will be charged a deposit for the jars (or bags) themselves, ranging from 0.5€ to 2€ depending on the volume and type. The price you see in the small circular arrow indicates the value of the deposit you pay on the packaging (if any).
To get more information about the product quantity, hover or tap (mobile) on the blue circle. For more details about the product itself, such as allergens, nutritional facts or best before date, you can click on its name or picture.
When you add an item to your basket, it is added to the sidecart (accessible on mobile by clicking on the basket button). If you want more products of the same type, click on the + button again or modify the quantity in the sidecart. If any of these buttons are greyed out, it means we’re short on stocks and you can’t add more!
Note that the sidecart displays your basket weight (including containers) so that you can be prepared when you come-by to pick up your groceries.
If you have a promo code (remember to enter 1storderLCKL to get 25% off your first order!) or if you already returned jars before, you can apply your coupon code to your order from the sidecart.
Choose your pick-up point
We’re working with local businesses and organizations who share similar values and have agreed to become pick-up points. The list grows longer everyday!
Check the map and select the location that’s most convenient for you. They each show their address and opening times and days. Note that there is a time limit depending on when and where you want to order to.
Choose your mean of payment: we accept both iDeal and direct transfer.
Sit back and relax while I assemble your order
Some pick-up points are available for same day delivery (as long as your order before noon) or next day delivery (as long as your order before 14:00 the day before your choice of date.
Once the payment is received, I’ll start processing your order: I will put everything together in a box, fasten it to my cargo-bike, and here we go!
You will receive another email when it’s available for pick-up.
Drop-by your pick-up point during opening hours
Just ask someone at the reception and they will show you to your basket. Once you’ve taken your order, you can also put your empty containers in there. Leave the box: we will need it for other orders.
Once we retrieve the box and bring the containers home, you will get the deposit back in the form of a coupon that you can use for your next order.
Please, only return your containers when you’re picking up another order; if however you’d still like to return your containers on another occasion, fill this form first.
Couldn’t make it in time?
No worries!
If you can’t make it in time or if you forget your basket, don’t worry; we will notify you and keep your order another two working days.
If you still haven’t picked it up and we haven’t heard from you at all, we will cancel it and refund it to you, with a penalty equivalent to the deposit or 5€, depending what’s the lowest.
You can also contact us up front so that we can work out a solution.
That’s it!
If you have any other questions feel free to contact us or check the FAQ underneath.
